Location: We are located in California and Florida.

Wholesale/Mayorista: Contact us at info@califlo.us for more information.

 

Return and refund policy

Returns accepted for 30 days

$6.00 flat rate return shipping

No restocking fee

No final sale items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@califlo.us. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@califlo.us.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@califlo.us.

Privacy policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website.

 

Information We Collect

 

  • Personal Information: We may collect personal information, such as your name, email address, and contact details, when you voluntarily submit it through our website.
  • Usage Data: We may collect information about your usage of the website, including IP addresses, browser types, pages viewed, and other usage statistics.

How We Use Your Information

We may use your personal information for the following purposes: 

  • To provide and maintain our services.
  • To improve, personalize, and expand our website.
  • To send you newsletters, updates, and promotional materials.
  • To respond to your inquiries and provide customer support.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.

 

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse cookies, but please note that some parts of the website may not function properly in that case.

 

Security

We take reasonable measures to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure.

 

Your Choices

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at info@califlo.us.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated date.